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What is our standard cancellation policy Including Covid 19 ?

  • If Guest cancels less than 30 days before check-in date, there is no refund.
  • If Guest cancels between 31 and 60 days before check-in date, guest will be refunded 50% of deposited funds.  
  • If Guest cancels greater than 61 days before check- in date, all deposited funds will be refunded.
  • Any cancellation must be in writing sent via electronic mail to VR365 (booknow@myvr365.com).

How do I book with Vacation Rental 365?

  • You can call us directly at +1 (855) 698-7365or book directly on this website. Within the hour of booking, you will get ourrental agreement. We ask that you please sign and return this within 24 hoursof receiving it. Guest must be 28 years of age or older. Exceptions maybe considered if a $1,500 security deposit is provided.

If you book directly throughour website, VacationRental365.com, you can save up to 33% when compared with VRBO, Homeaway, AirBnB, Expedia or Booking.com!

What is the check-in time and can I check-in early?

  • Check-in is at 4:00pm. During our prime winter, summer, and holidays we do not offer an early check-in. On the day of your check-in you will receive a text message and email from us letting you know that your property is ready for check-in along with the door access code. If you do arrive early, consider visiting a local attraction or grabbing a bite to eat.

Will my Damage Protection Fee be refunded to me?

  • No, the damage protection fee is non-refundable and the cost ranges from $45 to $125 per booking. This fee protects you for up to $1,000 in coverage against accidental damage to your home. However, this damage must be reported to Vacation Rental 365 as soon as it occurs and prior to your departure to be eligible. 

Who do I contact if I need maintenance?

  • If you have an issue during your stay, please Text us at (509) 215-2919 for the fastest response.

Can I have other people visit us during our stay even if they are not staying overnight with us?

  • The number of guests stated on your rental agreement or maximum occupancy of the home is what is allowed at the home at all times. Please contact us at BookNow@MyVR365.com to ask if we can make special arrangements for an additional fee.

Can I park my trailer or motorhome at the property?

  • No Motorhomes or trailers of any type is allowed in Suncadia Resort. Suncadia will issue a fine up to $500 per day. 
  • Motorhomes and trailers are not allowed on the property unless you have made special arrangements with us upon booking the home.

Where can I find mountain pass conditions and closure updates?

Do I need a 4-wheel drive vehicle to make it over the pass?

  • Yes, during the winter months we require having an All-Wheel or 4-Wheel drive vehicle. Some homes require chains or studded tires. Please see the property description or your rental agreement for additional information about your property’s vehicle recommendations.

Can I bring my dirt bike, 4 wheeler, or other ATV?

  • No dirt bikes, 4 wheeles, or any ATV is allowed in Suncadia Resort. Suncadia will issue a fine up to $500 per day. 
  • Please call or visit the Kittitas County website (https://www.co.kittitas.wa.us/sheriff/atv.aspx) and view the map showing ATV authorized roads. This is being strictly enforced in the area and the county sheriffs are issuing tickets.

Where do I go to check-in and do I need a key?

  • We do not require you to check-in to our office on the day of your arrival. All of our homes are keyless. The week of your arrival you will get a series of emails plus text messages from us with important information for your trip. On the date of your arrival, you will be sent your door access code to your phone and email 30 minutes prior to your scheduled check-in time. You can always find the property address and recommended activities on our website.

Can I bring sleeping bags or air mattresses so more people can stay with us?

  • All children and infants are counted towards the occupancy, regardless of age.

Can I add extra guests to my reservation after I have already booked the home?

  • Depending on the maximum occupancy of the property you have reserved, you may be able to add additional guests to your reservation. If you would like to add additional guests, please email us prior to your arrival to let us know. Please refer to your Rental Agreement for details.

Can I book a property for my bachelor, bachelorette, fraternity, and/or high school party?

  • No, the owners of our vacation rental properties have instructed us to rent to family groups only. Non-chaperoned groups under the age of 28 are not permitted. No events are permitted. If an unacceptable or non-qualifying guest is found occupying the property, guests will be evicted with the loss of rents, deposits, and charged a $500 penalty fee.

Do children and infants count against the homes maximum sleeping occupancy?

  • Up to 2 Infants under the age of 2 are not counted towards the homes occupancy. 

Can I add extra guests to my reservation after I have already booked the home?

  • Depending on the maximum occupancy of the property you have reserved, you may be able to add additional guests to your reservation. If you would like to add additional guests, please email us prior to your arrival to let us know. Please refer to your Rental Agreement for details.

Can I bring my dog?

  • Most of our homes are dog friendly, we just ask that you let us know when making your reservation or prior to your arrival if you will be bringing your furry friend. Our maximum pet allowance is 2 dogs. Please bring a portable kennel and do not leave your pet unattended outside the kennel.
  • Our pet fee is $50 per dog per night plus taxes plus a $500 refundable pet security deposit for 2 dogs.The presence of undeclared or unauthorized dog in any property will result in a $1,000 penalty, as well as eviction and forfeiture of rents paid.
  • Pets are not allowed on any furniture or bedding. If pet hair has to be cleaned off the bedspreads, couches, or other furniture, there will be additional housekeeping fees of $35 per hour. Guest is also asked to clean up pet droppings outside too!

Oops! I left something at the vacation home during my stay! How do I get it back?

  • Please email us at BookNow@MyVR365.com to let us know the property name or address and what items were left behind. Our homes are located in remote areas and it’s expensive for a team member to make specials trip in search for items left behind. In return we ask our guests to pay a flat $50 fee  to search for any item regardless if its found. If found we will ship the item back at no additional cost and charge the card on file. Items left behind will be held for a maximum of one month. After such time, all unclaimed items will be delivered to a local charitable organization.

 There’s a new online special for my dates. Can I apply it to my reservation?

  • Just like hotels or airlines, our rates are dynamic. We always recommend that our guests book their home ASAP to guarantee availability and best rate. Unfortunately we cannot apply a current online promotion to an existing reservations. Once a booking is made the quoted rate will be final.