Frequently Asked Questions

What is our Covid 19 cancellation policy?

VR 365 takes Covid-19seriously and has extensive cleaning procedures to make sure every home is cleaned and sanitized properly. VR 365 trusts that all guests will follow the new indoor social gatherings guidelines that are now in effect through January 4th, 2021. Any cancellation made after this date will follow our standard cancellation policy set forth in our rental agreement.

VR 365 also does not require any documentation from our guests confirming anyone outside of their household has self-quarantined for either option (a)14 days or option (b) 7 days with a negative test. (see Governor link above)

If your group is not able to comply in good faith for either state mandate order, VR365 will help assist in cancelling your reservation under these terms.

Cancellation Policy

** 100% of all monies paid by guest will be applied to the re-booking

**Cancellation and booking fees will be waived

**Only re-bookings are allowed, and no refunds are provided

**Guests have one year to re-book for the same home from the date of their original booking

**Re-booking rates will be the published rate at the time of re-booking

How do I book with Vacation Rental 365?

You can call us directly at +1 (855) 698-7365or book directly on this website. Within the hour of booking, you will get ourrental agreement. We ask that you please sign and return this within 24 hoursof receiving it. Guest must be 28 years of age or older. Exceptions maybe considered if a $1,500 security deposit is provided.

If you book directly throughour website,, you can save up to 18% when compared withVRBO, Homeaway, AirBnB, or!

Can I book a property for my bachelor, bachelorette, fraternity, and/or high school party?

No, the owners of our vacation rental properties have instructed us to rent to family groups only. Non-chaperoned groups under the age of 28 are not permitted. No events are permitted. If an unacceptable or non-qualifying guest is found occupying the property, guests will be evicted with the loss of rents, deposits, and charged a $500 penalty fee.

Can I bring sleeping bags or air mattresses so more people can stay with us?

The number of guests sleeping at the property cannot exceed the maximum occupancy for the property. This is specified on the property listing and in our guest’s rental agreement.

Do children and infants count against the homes maximum sleeping occupancy?

All children and infants are counted towards the occupancy, regardless of age.

Can I add extra guests to my reservation after I have already booked the home?

Depending on the maximum occupancy of the property you have reserved, you may be able to add additional guests to your reservation. If you would like to add additional guests, please email us prior to your arrival to let us know. Please refer to your Rental Agreement for details.

Can I bring my dog?

Most of our homes are dog friendly, we just ask that you let us know when making your reservation or prior to your arrival if you will be bringing your furry friend. Our maximum pet allowance is 2 dogs. Please bring a portable kennel and do not leave your pet unattended outside the kennel.

Our pet fee is $25 per dog per night plus taxes. The presence of undeclared or unauthorized pets in any property will result in a $500 penalty, as well as eviction and forfeiture of rents paid.

Pets are not allowed on any furniture or bedding. If pet hair has to be cleaned off the bedspreads, couches, or other furniture, there will be additional housekeeping fees of $35 per hour. Guest is also asked to clean up pet droppings outside too!

Can I have other people visit us during our stay even if they are not staying overnight with us?

The number of guests stated on your rental agreement is what is allowed at the home at all times. Please contact us at to ask if we can make special arrangements for an additional fee.

Can I park my trailer or motorhome at the property?

Motorhomes and trailers are not allowed on the property unless you have made special arrangements with us upon booking the home.

Is smoking allowed at my vacation rental?

All of our properties are non-smoking homes. In accordance with Washington State laws, we ask that you smoke 30’ away from doors and windows to help keep the smoke from coming inside the home. This is strictly enforced! Any guests who violate these policies will be charged a $1,000 fee upon checkout for damages and agrees to pay for additional cleaning and fumigation costs.

Where can I find mountain pass conditions and closure updates?

Please download the WSDOT app for on-the-go updates and information or visit the Washington State Department of Transportation page at:

Do I need a 4-wheel drive vehicle to make it over the pass?

Yes, during the winter months we require having an All-Wheel or 4-Wheel drive vehicle. Some homes require chains or studded tires. Please see the property description or your rental agreement for additional information about your property’s vehicle recommendations.

Can I bring my dirt bike, 4 wheeler, or other ATV?

Please call or visit the Kittitas County website ( and view the map showing ATV authorized roads. This is being strictly enforced in the area and the county sheriffs are issuing tickets.

Where do I go to check-in and do I need a key?

We do not require you to check-in to our office on the day of your arrival. All of our homes are keyless. The week of your arrival you will get a series of email from us with important information for your trip. 3 Days before your check-in date, you will get your check-in instructions. It is very important that you do NOT unsubscribe from our emails so that you can get all the information you need for your stay. On the date of your arrival, you will be sent your door access code to your phone and email 30 minutes prior to your scheduled check-in time. You can always find the property address and recommended activities on our website.

What is the check-in time and can I check-in early?

Check-in is at 4:00pm. During our prime winter, summer, and holidays we do not offer an early check-in. On the day of your check-in you may get a text message from us letting you know that your property is ready for check-in. If you do arrive early, consider visiting a local attraction or grabbing a bite to eat.

What is the check-out time and can I check-out late?

For the majority of our homes, the check-out time is 11:00am. At our Long Beach homes, our check-out time is 10:00am. The day of your departure you will be emailed a departure checklist. This can also be found as a laminated sheet in the home. During our prime winter, summer, and any holidays we do not offer late check-outs. Please email us if you would like to request a late check-out and we can see if we can make special arrangement.

Will my Damage Protection Fee be refunded to me?

No, the damage protection fee is non-refundable and the cost ranges from $45 to $125 per booking. This fee protects you for up to $1,000 in coverage against accidental damage to your home. However, this damage must be reported to Vacation Rental 365 as soon as it occurs and prior to your departure to be eligible. Special circumstances may require guests to have a traditional refundable security deposit. This deposit is refundable to guests within 14 days of check-out, as long as the property is left in good condition and there are no charges for excessive housekeeping, damage, or maintenance related issues.

What is our standard cancellation policy?

If Guest must cancel their reservation, the cancellation must be in writing or via electronic mail (“formal notification”). Oral communication, even in an emergency, will not be deemed received until receipt of “formal notification”. If Guest’s cancellation is greater than one hundred and twenty (120) days of the date of arrival, Guest will be refunded 100% of deposited funds, minus a $150 processing fee.

If Guest cancels within one hundred and twenty (120) days of date of arrival, then Guest will forfeit 100% of Guest’s deposited funds. However, Guest will have one year from their original date of Check-In to rebook (one time only) the same property, subject to availability during one of the Agent’s designated off-season dates (Oct-Nov |March-May | Excluding Thanksgiving & Memorial Day Period). Seasonal free night promotions do not apply when rebooking a home. Guest will be charged a rebooking fee equal to 20% of the amount of Guest's gross rent. If Guest cancels within one (1) week prior to arrival, Guest agrees to forfeit 100% of all deposited funds. There will be no refunds given due to weather conditions, late arrival, early departure or any other reason outside of the control of the Agent.

Oops! I left something at the vacation home during my stay! How do I get it back?

Please email us at or call us at +1 (855) 698-7365 to let us know which items were left and where you think they might be within the house. Once our housekeepers retrieve the item, we will email you to let you know that we have the item and to ask where you would like it to be shipped. Our fee for shipping lost items is a $20 handling fee plus packaging and shipping costs. This fee will be charged to the card that you have on file. Items left behind will be held for a maximum of one month. After such time, all unclaimed items will be delivered to a local charitable organization.

There’s a new special going on during my dates. Can I apply it to my reservation?

Just like hotels or airlines, our rates are dynamic. We always recommend that our guests book their home ASAP to guarantee availability and best rate. Unfortunately we cannot apply a current online promotion to an existing reservations. Once a booking is made the quoted rate will be final.

Who do I contact if I need maintenance?

If you have an issue during your stay, please email us at or call us at (206) 669-1691 for the fastest response.



Yakima River Retreat “This cabin is not a cabin at all but a really spacious beautiful lodge-style home. Deer wandered throughout the weekend and the view of the nearby river completed the fairy tale scenery. Add into that a nice hot jetted tub soak overlooking that beautiful setting, from the warmth of the very luxurious master bathroom, completes the restful stay for us. We would definitely come back to this lodge for summer or winter stays. ”

- DHATT 1/16/19

Breckenridge Heights “The views were outstanding and the fresh snow just made it magical. I also need to give a shout-out to the great team at VR365 that we worked with. They went above and beyond to help us and were both compassionate yet professional. Do yourself a favor and rent this house! You won't be disappointed!”

- WALKER 12/18/18

Elk Sedge in Suncadia “This property was so clean and cozy from the moment we walked through the doors. The home was stocked with everything you could ever need in the kitchen and such quality dishes. We cannot say enough good things about this home! VR365 was amazing in their customer service with answering questions and making my family feel so comfortable. VR365 Rocks!!"

- CLARK 1/17/19

Beechwood Lakehouse "The cabin was very peaceful and cozy retreat that was enjoyed by the entire family during the Thanksgiving break. The deck with the hot tub and fire out / space heater was perfect to enjoy the tranquil surroundings. We enjoyed the short walk to the beach too! Overall a great vacation rental!"

- ASHOK 12/11/18

Evergreen Escape “We had a wonderful family time! The cabin is clean, cozy, and stocked with everything you need! VR365 rental staff were exceptional. We were able to enjoy the Harvest Fest at Suncadia, which is just minutes away!"

- MILLER 10/30/18

Elk Run Lodge “Our family of 10 stayed at Elk Run Lodge for my mom's 80th birthday. We were thrilled with the house. The kitchen has a large island and a very large dining room table. When my parents went to bed in the upstairs master, we headed downstairs to the game room and watched movies, played games, and ping pong. I'm terribly picky about where I stay and I loved this house and hope to rent it again!"

- KONINGH 11/16/18

Parrot Nest “Our stay was so much fun! It was a beautiful home surrounded by trees and snow. We wanted to stay for a month! This was the best vacation we have had yet!"

- BONNER 1/09/19

Cascade Mountain Villa “I visit the Roslyn / Ronald area at least 3x a year and each year the area gets more charming with new shops and restaurants. VR365 was incredibly helpful, offering suggestions for everything around town and was very responsive with any questions. It was a dream experience!"

- STEPHENS 10/23/18


Follow Us

Stay In The Know

Get exclusive offers straight to your inbox.

Back to Top