Frequently Asked Questions

What age do I have to be to book a property?

28 years of age and at some properties the minimum age requirement is 30 years old

Can I book a property for my bachelor, bachelorette, fraternity, and/or high school party?

No, the owners of our vacation rental properties have instructed us to rent to family groups only, and non-chaperoned groups under the age of 25 are not permitted

Can I bring sleeping bags or air mattresses so more people can stay with us?

The number of guests sleeping at the property can not exceed the maximum occupancy limit that has been specified for the property and in your signed rental agreement. Please refer to your Rental Agreement for details.

Do children and infants count against the homes maximum sleeping occupancy?

All children are counted towards the occupancy regardless of age

Can I add extra guests to my reservation after I have already booked the home?

Depending on the maximum occupancy of the property you have reserved, you may be able to add additional guests for an added fee. If you would like to add additional guests, please email us prior to your arrival to see if this is an option. Please refer to your Rental Agreement for details

Can I bring my dog?

The majority of our homes are dog friendly, we just ask that you let us know when making your reservation or prior to your arrival if you will be bringing your furry friend. Our maximum pet allowance is 2 dogs

Can I have other people visit us during our stay even if they are not staying overnight with us?

The number of guests stated on your rental agreement is what is allowed at the home at all times. Please contact us at and ask if we can make special arrangements for an additional fee

Can I park my trailer or motorhome at the property?

Motorhomes and trailers are not allowed on the property unless you have made special arrangements with us upon booking the home

Is smoking allowed at my vacation rental?

All of our vacation rental properties are non-smoking homes, and in accordance with Washington State laws, we ask that you smoke 30’ away from doors and windows to help keep the tobacco smoke from coming inside the home. This is strictly enforced and guests who violate these policies will be assessed a fee if smoke removal is required

Where can I find mountain pass conditions and closure updates?

Please download the WSDOT app for on the go updates and information or visit the Washington State Department of Transportation page at:

Do I need a 4-wheel drive vehicle to make it over the pass?

Yes, during the winter months we recommend having an All -Wheel or 4-Wheel drive vehicle with high clearance. Otherwise chains are highly recommended to have in your vehicle at all times

Can I bring my dirt bike, 4 wheeler, or other ATV?

Please call or visit the Kittitas County website and view the map showing ATV authorized roads. This is being strictly enforced in the area and the county sheriffs are issuing tickets

Where do I go to check-in and do I need a key?

We do not require you to check-in to our office on the day of your arrival and for ease of access all of our homes are keyless. After final payment is received, you will be sent the property address and key code via the VR 365 mobile app on the day of your arrival

What is the check-in time and can I check-in early?

Check-in time is at 4:00 pm. We do not offer an early check-in. Please refer to your Rental Agreement for your scheduled check-in time, and plan to arrive as close as possible to that timeframe. If you do arrive early, consider visiting a local attraction or grabbing a bite to eat

What is the check-out time and can I check-out late?

For the majority of our homes, the check-out time is 11:00 am except in Long Beach where we have a 10:00 am check-out. The day before your departure you will be emailed a departure checklist. The departure checklist can also be found in the VR 365 mobile app as well as a laminated sheet in the home. Please email us if you would like to request a late check-out and we will see if we can make special arrangements

Will my Damage Protection Fee be refunded to me?

No, the damage protection fee is non-refundable and the cost ranges from $45 to $65 per booking. This fee protects you for up to $1,500 in coverage against accidental damage to the home. However, this damage must be reported to VR 365 as soon as it occurs or prior to your departure. There are a few properties with special arrangements that do require a traditional Security Deposit. This deposit is refundable to guests within 14 days of check-out, as long as the property is left in good condition and there are no charges for excessive housekeeping, damage or maintenance related items

What is the cancellation policy?

Once we receive formal notice via email greater than 120 days from the date of your reservation we will refund 100% of all monies minus a $150 processing fee. Any reservation cancelled within (less than) 120 days, will get 1 year from the original date of check-in to rebook the same property during an off season month. There will be a 20% rebooking fee applied to the new reservation



Yakima River Retreat “This cabin is not a cabin at all but a really spacious beautiful lodge-style home. Deer wandered throughout the weekend and the view of the nearby river completed the fairy tale scenery. Add into that a nice hot jetted tub soak overlooking that beautiful setting, from the warmth of the very luxurious master bathroom, completes the restful stay for us. We would definitely come back to this lodge for summer or winter stays. ”

- DHATT 1/16/19

Breckenridge Heights “The views were outstanding and the fresh snow just made it magical. I also need to give a shout-out to the great team at VR365 that we worked with. They went above and beyond to help us and were both compassionate yet professional. Do yourself a favor and rent this house! You won't be disappointed!”

- WALKER 12/18/18

Elk Sedge in Suncadia “This property was so clean and cozy from the moment we walked through the doors. The home was stocked with everything you could ever need in the kitchen and such quality dishes. We cannot say enough good things about this home! VR365 was amazing in their customer service with answering questions and making my family feel so comfortable. VR365 Rocks!!"

- CLARK 1/17/19

Beechwood Lakehouse "The cabin was very peaceful and cozy retreat that was enjoyed by the entire family during the Thanksgiving break. The deck with the hot tub and fire out / space heater was perfect to enjoy the tranquil surroundings. We enjoyed the short walk to the beach too! Overall a great vacation rental!"

- ASHOK 12/11/18

Evergreen Escape “We had a wonderful family time! The cabin is clean, cozy, and stocked with everything you need! VR365 rental staff were exceptional. We were able to enjoy the Harvest Fest at Suncadia, which is just minutes away!"

- MILLER 10/30/18

Elk Run Lodge “Our family of 10 stayed at Elk Run Lodge for my mom's 80th birthday. We were thrilled with the house. The kitchen has a large island and a very large dining room table. When my parents went to bed in the upstairs master, we headed downstairs to the game room and watched movies, played games, and ping pong. I'm terribly picky about where I stay and I loved this house and hope to rent it again!"

- KONINGH 11/16/18

Parrot Nest “Our stay was so much fun! It was a beautiful home surrounded by trees and snow. We wanted to stay for a month! This was the best vacation we have had yet!"

- BONNER 1/09/19

Cascade Mountain Villa “I visit the Roslyn / Ronald area at least 3x a year and each year the area gets more charming with new shops and restaurants. VR365 was incredibly helpful, offering suggestions for everything around town and was very responsive with any questions. It was a dream experience!"

- STEPHENS 10/23/18


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