Frequently Asked Questions

What age do I have to be to book a property?

28 years of age and at some properties the minimum age requirement is 30 years old

Can I book a property for my bachelor, bachelorette, fraternity, and/or high school party?

No, the owners of our vacation rental properties have instructed us to rent to family groups only, and non-chaperoned groups under the age of 25 are not permitted

Can I bring sleeping bags or air mattresses so more people can stay with us?

The number of guests sleeping at the property can not exceed the maximum occupancy limit that has been specified for the property and in your signed rental agreement. Please refer to your Rental Agreement for details.

Do children and infants count against the homes maximum sleeping occupancy?

All children are counted towards the occupancy regardless of age

Can I add extra guests to my reservation after I have already booked the home?

Depending on the maximum occupancy of the property you have reserved, you may be able to add additional guests for an added fee. If you would like to add additional guests, please email us prior to your arrival to see if this is an option. Please refer to your Rental Agreement for details

Can I bring my dog?

The majority of our homes are dog friendly, we just ask that you let us know when making your reservation or prior to your arrival if you will be bringing your furry friend. Our maximum pet allowance is 2 dogs

Can I have other people visit us during our stay even if they are not staying overnight with us?

The number of guests stated on your rental agreement is what is allowed at the home at all times. Please contact us at and ask if we can make special arrangements for an additional fee

Can I park my trailer or motorhome at the property?

Motorhomes and trailers are not allowed on the property unless you have made special arrangements with us upon booking the home

Is smoking allowed at my vacation rental?

All of our vacation rental properties are non-smoking homes, and in accordance with Washington State laws, we ask that you smoke 30’ away from doors and windows to help keep the tobacco smoke from coming inside the home. This is strictly enforced and guests who violate these policies will be assessed a fee if smoke removal is required

Where can I find mountain pass conditions and closure updates?

Please download the WSDOT app for on the go updates and information or visit the Washington State Department of Transportation page at:

Do I need a 4-wheel drive vehicle to make it over the pass?

Yes, during the winter months we recommend having an All -Wheel or 4-Wheel drive vehicle with high clearance. Otherwise chains are highly recommended to have in your vehicle at all times

Can I bring my dirt bike, 4 wheeler, or other ATV?

Please call or visit the Kittitas County website and view the map showing ATV authorized roads. This is being strictly enforced in the area and the county sheriffs are issuing tickets

Where do I go to check-in and do I need a key?

We do not require you to check-in to our office on the day of your arrival and for ease of access all of our homes are keyless. After final payment is received, you will be sent the property address and key code via the VR 365 mobile app on the day of your arrival

What is the check-in time and can I check-in early?

Check-in time is at 4:00 pm. We do not offer an early check-in. Please refer to your Rental Agreement for your scheduled check-in time, and plan to arrive as close as possible to that timeframe. If you do arrive early, consider visiting a local attraction or grabbing a bite to eat

What is the check-out time and can I check-out late?

For the majority of our homes, the check-out time is 11:00 am except in Long Beach where we have a 10:00 am check-out. The day before your departure you will be emailed a departure checklist. The departure checklist can also be found in the VR 365 mobile app as well as a laminated sheet in the home. Please email us if you would like to request a late check-out and we will see if we can make special arrangements

Will my Damage Protection Fee be refunded to me?

No, the damage protection fee is non-refundable and the cost ranges from $45 to $65 per booking. This fee protects you for up to $1,500 in coverage against accidental damage to the home. However, this damage must be reported to VR 365 as soon as it occurs or prior to your departure. There are a few properties with special arrangements that do require a traditional Security Deposit. This deposit is refundable to guests within 14 days of check-out, as long as the property is left in good condition and there are no charges for excessive housekeeping, damage or maintenance related items

What is the cancellation policy?

Once we receive formal notice via email greater than 120 days from the date of your reservation we will refund 100% of all monies minus a $150 processing fee. Any reservation cancelled within (less than) 120 days, will get 1 year from the original date of check-in to rebook the same property during an off season month. There will be a 20% rebooking fee applied to the new reservation


Wintergreen Retreat “We spent a wonderful week at Wintergreen Retreat. The cabin was very clean and comfortable with nice furnishings. The property management team at VR 365 was very responsive and easy to work with. Do not hesitate to book this cabin, you will be glad you did.”

- HUMISTON 7/29/17

Evergreen Mountain Lodge “Wonderful home for our family reunion! The home and property is so clean, inviting and relaxing. The lake access and beach is close too. Everyone thought it was the best home we have ever been in for our family reunions. The games in the garage were a big hit: air hockey, foosball, pool, video games, etc. Overall, we just couldn't have had a better week. We loved our stay at Evergreen Mountain Lodge. Thank you VR 365 for making the home and our stay so great!”

- RUTH JACKSON 7/17/17

PG Hilltop “Large house with room for all of us! Great included amenities like billiards, board games, televisions in every room, hot tub, etc. Mountain view is excellent. Great thoughtful touches like coffee filters readily available and a binder full of local information. There was nothing missing that we needed. We'd go here again."

- SHIPP 8/22/17

Ridgeview Lodge "This house was perfect for our group. The garage was a hit with our young ones (4 yr olds and an 8 yr old) they spent hours challenging each other with the various games and riding their scooters that we brought with us. We loved the open layout of the home as well. This was our first time staying in the area for our annual family trip to watch the meteor showers and we have fallen in love with the area. We will definitely be back next year (or sooner) and we will of course book again through VR 365. We rent homes often for vacations and to be honest VR 365 has hands down been the most responsive and attentive. 10 stars for sure!"

- CONRAD 8/16/17

Wintergreen Chalet “This was our 6th year renting a place here and we love it! Close to home yet far away. The houses are always clean and ready for us. Definitely a place we love to go every year!"

- BROOKS 8/13/18

Elk Run Lodge “Our three combined families had a wonderful time in a beautiful location (Suncadia) in a spectacular house. A very clean and welcoming home that captured us and made it hard to leave. We all loved the bumper pool and ping-pong tables. The kitchen was easy to use and we prepared all of our meals on site. A dream house that made us feel special and privileged."

- RENE 7/18/17

Evergreen Escape “Wonderful family getaway! Very clean and comfortable! I would recommend this place to family and friends. We enjoyed Lake Cle Elum and Cooper Lake for fishing. Great place to ride bikes as well. The scenery is spectacular and the management was very accommodating! Thanks for a great Vacation!"


Elk Sedge “Truly a gorgeous house. Stocked with everything you need for family fun! Property management company was great!"

- PORTER 7/12/17

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